AwardTape / Contracts / 70FBTX21A00000004
70FBTX21A00000004: Federal Emergency Management Agency Award to Ttec Government Solutions LLC
Bpa for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week.. Contracting activity: TEXAS NPSC(TXNP).
$228.4M cumulative ceiling / COMPETITION NOT STATED / 70FBTX TEXAS NPSC(TXNP)
1. Contract Summary & Primary Sources
| Contract Number (PIID) | 70FBTX21A00000004 · Parent Vehicle: GS35F151GA |
|---|---|
| Prime Contractor (Awardee) |
Ttec Government Solutions LLC
FY2024-FY2026 Federal Defense Portfolio: $42.1M obligated across 46 contracts
|
| Obligated Amount | Order-Dependent / TBD |
| Cumulative Face Value / Ceiling | USAspending Base IDV Ceiling: $228,420,047 |
| USAspending / FPDS Obligation History | Base Record Obligated: $0 (signed 2021-06-14, latest FPDS action 2026-06-22) · 5 Issued Delivery/Task Order(s) totaling $41,059,610 |
| Awarding Branch / Agency | Federal Emergency Management Agency |
| Contracting Command & DoDAAC | 70FBTX: TEXAS NPSC(TXNP) |
| Competition & Contract Structure | COMPETITION NOT STATED · Blanket Purchase Agreement / Labor Hours |
| Product / Service & Industry Codes | PSC R702 (Support- Management: Data Collection) · NAICS 541519 (Other Computer Related Services) |
| Work Locations & Funding | Determined at the contract or task-order level |
| Estimated Completion Date | See order schedule |
| Verified Primary Sources |
2. Verbatim Announcement & Scope Breakdown
USAspending / FPDS Transaction Description (Contract 70FBTX21A00000004)
Bpa for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week.
3. Subcontractor, Supply Chain & Capture Intelligence
For Tier-2 / Tier-3 Subcontractors & Suppliers
Subcontracting & Material Supply Window
- Prime Awardee: Ttec Government Solutions LLC
- Delivery Runway: Active through multi-year ordering period
- Requirement Scope: Bpa for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week.
- Federal Supply Class: PSC R702 (Support- Management: Data Collection)
- BD Action: Reference Prime Contract 70FBTX21A00000004 when contacting Ttec Government Solutions LLC Supply Chain / Small Business Liaison Officer.
For Competing Primes & Capture Managers
Buying Command & Recompete Posture
- Buying Command: 70FBTX (TEXAS NPSC(TXNP))
- Acquisition Method: COMPETITION NOT STATED
- FOIA Jurisdiction: OSD/Joint Staff FOIA Requester Service Center (WHS ESD) (fallback; use FOIA.gov to route) (whs.mc-alex.esd.mbx.osd-js-foia-requester-service-center@mail.mil)
- Capture Action: Request Section B CLIN ceiling structure and Section C Statement of Work below to benchmark deliverable requirements.
Issued Task & Delivery Orders under 70FBTX21A00000004 (5 shown, $41.1M obligated)
| Order PIID | Obligated | Awardee | Start / Latest Action | End Date | Order Scope |
|---|---|---|---|---|---|
| 70FBTX25F00000027 | $40.7M | Ttec Government Solutions LLC | 2024-11-08 / 2026-08-17 | 2026-08-13 | Oc3 call order 15 |
| W9124D24F0452 | $302K | Ttec Government Solutions LLC | 2024-09-27 / 2024-09-30 | 2025-09-29 | Cloud experience technical support abc call center bridge. |
| 70FBTX25F00000046 | $63K | Ttec Government Solutions LLC | 2024-12-17 / 2026-09-15 | 2026-09-15 | Outsourced contact center contract (oc3) pmo call order |
| 70FBTX24F00000015 | $2K | Ttec Government Solutions LLC | 2024-05-01 / 2025-11-03 | 2025-11-04 | The purpose of this requirement is to establish a call order against femas bpa outsourced contact center contract in support of femas disaster response for pmo duti-readiness 2024. |
| 70FBTX23F00000021 | -$22K | Ttec Government Solutions LLC | 2023-04-17 / 2025-11-20 | 2025-11-21 | The purpose of this requirement is to establish a call order against femas bpa outsourced contact center contract in support of femas disaster response for pmo duti-readiness. |
Tier-2 Subcontract Reporting Status (FAR 52.204-10): Prime contractors report first-tier subcontracts of $30,000 or more to the Federal Subaward Reporting System (FSRS) by the end of the month following subcontract award. Under DFARS 252.219-7003, prime awards exceeding $750,000 ($1.5M for construction) carry mandatory small-business subcontracting plans. Component and subsystem suppliers should contact Ttec Government Solutions LLC Supply Chain / Small Business Liaison referencing contract 70FBTX21A00000004.
4. Underlying Contract Files (Section B Pricing & Section C Statement of Work)
Document Status: Not yet on file. The government publishes the award notice and obligation record above, but does not post the underlying Section C Statement of Work (SOW), Section B line-item pricing schedule (CLINs), or Sole-Source Justification & Approval (J&A) online.
Free DIY 5 U.S.C. 552 Generator ($0 Cost)
Pre-Filled FOIA Request Letter for 70FBTX21A00000004
Routed to OSD/Joint Staff FOIA Requester Service Center (WHS ESD) (fallback; use FOIA.gov to route) (whs.mc-alex.esd.mbx.osd-js-foia-requester-service-center@mail.mil) · Official Agency FOIA Portal ↗
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