AwardTape / Contracts / 70FBTX21A00000002

70FBTX21A00000002: Federal Emergency Management Agency Award to Itcon Services LLC

Bpa for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week.. Contracting activity: TEXAS NPSC(TXNP).

$217.0M cumulative ceiling / COMPETITION NOT STATED / 70FBTX TEXAS NPSC(TXNP)

1. Contract Summary & Primary Sources

Contract Number (PIID)	70FBTX21A00000002 · Parent Vehicle: GS35F0545X
Prime Contractor (Awardee)	Itcon Services LLC FY2024-FY2026 Federal Defense Portfolio: $134.0M obligated across 13 contracts
Obligated Amount	Order-Dependent / TBD
Cumulative Face Value / Ceiling	USAspending Base IDV Ceiling: $217,000,812
USAspending / FPDS Obligation History	Base Record Obligated: $0 (signed 2021-06-14, latest FPDS action 2026-06-22) · 10 Issued Delivery/Task Order(s) totaling $133,990,192
Awarding Branch / Agency	Federal Emergency Management Agency
Contracting Command & DoDAAC	70FBTX: TEXAS NPSC(TXNP)
Competition & Contract Structure	COMPETITION NOT STATED · Blanket Purchase Agreement / Labor Hours
Product / Service & Industry Codes	PSC R702 (Support- Management: Data Collection) · NAICS 541519 (Other Computer Related Services)
Work Locations & Funding	Determined at the contract or task-order level
Estimated Completion Date	See order schedule
Verified Primary Sources	USAspending / FPDS Record ↗

2. Verbatim Announcement & Scope Breakdown

USAspending / FPDS Transaction Description (Contract 70FBTX21A00000002)

Bpa for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week.

3. Subcontractor, Supply Chain & Capture Intelligence

For Tier-2 / Tier-3 Subcontractors & Suppliers

Subcontracting & Material Supply Window

Prime Awardee: Itcon Services LLC
Delivery Runway: Active through multi-year ordering period
Requirement Scope: Bpa for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week.
Federal Supply Class: PSC R702 (Support- Management: Data Collection)
BD Action: Reference Prime Contract 70FBTX21A00000002 when contacting Itcon Services LLC Supply Chain / Small Business Liaison Officer.

For Competing Primes & Capture Managers

Buying Command & Recompete Posture

Buying Command: 70FBTX (TEXAS NPSC(TXNP))
Acquisition Method: COMPETITION NOT STATED
FOIA Jurisdiction: OSD/Joint Staff FOIA Requester Service Center (WHS ESD) (fallback; use FOIA.gov to route) (whs.mc-alex.esd.mbx.osd-js-foia-requester-service-center@mail.mil)
Capture Action: Request Section B CLIN ceiling structure and Section C Statement of Work below to benchmark deliverable requirements.

Issued Task & Delivery Orders under 70FBTX21A00000002 (10 shown, $134.0M obligated)

Order PIID	Obligated	Awardee	Start / Latest Action	End Date	Order Scope
70FBTX25F00000025	$53.4M	Itcon Services LLC	2024-11-08 / 2026-06-08	2026-06-09	Oc3 call order 15
70FBTX24F00000029	$19.6M	Itcon Services LLC	2024-07-19 / 2025-10-15	2025-10-16	Call order 13 against femas bpa outsourced contact center contract in support of femas declared disaster response throughout the united states.
70FBTX23F00000010	$18.9M	Itcon Services LLC	2023-02-27 / 2026-06-09	2026-06-10	Oc3 bpa covid 19 funeral assistance call order for turnkey call center support & temporary call agents for funeral assistance
70FBTX24F00000010	$16.3M	Itcon Services LLC	2024-04-01 / 2025-10-15	2025-10-16	The purpose of call order against femas bpa outsourced contact center contract is to provide surge call center support of femas disaster response to michigan.
70FBTX25F00000006	$12.5M	Itcon Services LLC	2024-10-07 / 2025-11-26	2025-11-27	Call order oc3
70FBTX26F00000002	$12.4M	Itcon Services LLC	2026-06-17 / 2026-09-14	2026-10-17	The purpose of this requirement is to establish an order 19 against federal emergency management agency blanket purchase agreement outsourced contact center contract in support of declared disaster response.
70FBTX25F00000047	$632K	Itcon Services LLC	2024-12-19 / 2026-06-11	2027-06-30	Call order against femas bpa outsourced contact center contract in support of femas helpdesk
70FBTX25F00000044	$286K	Itcon Services LLC	2024-12-17 / 2026-04-03	2026-04-01	Outsourced contact center contract (oc3) pmo call order
70FBTX24F00000013	$23K	Itcon Services LLC	2024-05-01 / 2025-08-07	2025-08-08	The purpose of this requirement is to establish a call order against FEMA bpa outsourced contact center contract in support of FEMA disaster response for pmo duti-readiness 2024.
70FBTX23F00000019	-$28	Itcon Services LLC	2023-04-17 / 2025-01-31	2025-02-01	The purpose of this requirement is to establish a call order against FEMA bpa outsourced contact center contract in support of FEMA disaster response for pmo duti-readiness.

Tier-2 Subcontract Reporting Status (FAR 52.204-10): Prime contractors report first-tier subcontracts of $30,000 or more to the Federal Subaward Reporting System (FSRS) by the end of the month following subcontract award. Under DFARS 252.219-7003, prime awards exceeding $750,000 ($1.5M for construction) carry mandatory small-business subcontracting plans. Component and subsystem suppliers should contact Itcon Services LLC Supply Chain / Small Business Liaison referencing contract 70FBTX21A00000002.

4. Underlying Contract Files (Section B Pricing & Section C Statement of Work)

Document Status: Not yet on file. The government publishes the award notice and obligation record above, but does not post the underlying Section C Statement of Work (SOW), Section B line-item pricing schedule (CLINs), or Sole-Source Justification & Approval (J&A) online.

Free DIY 5 U.S.C. 552 Generator ($0 Cost)

Pre-Filled FOIA Request Letter for 70FBTX21A00000002

Routed to OSD/Joint Staff FOIA Requester Service Center (WHS ESD) (fallback; use FOIA.gov to route) (whs.mc-alex.esd.mbx.osd-js-foia-requester-service-center@mail.mil) · Official Agency FOIA Portal ↗

Open in Email Client (mailto:) Open Agency FOIA Portal ↗

Date: 2026-10-27
To: OSD/Joint Staff FOIA Requester Service Center (WHS ESD) (fallback; use FOIA.gov to route)
Email: whs.mc-alex.esd.mbx.osd-js-foia-requester-service-center@mail.mil
Portal: https://www.foia.gov/
Re: Freedom of Information Act Request (5 U.S.C. 552) - Contract 70FBTX21A00000002

Dear FOIA Officer:

Pursuant to the Freedom of Information Act, 5 U.S.C. 552, and 32 CFR Part 286, I respectfully request electronic PDF copies of the following records for Contract 70FBTX21A00000002 (issued under parent contract GS35F0545X), awarded to Itcon Services LLC (2026-06-22) by TEXAS NPSC(TXNP):

1. The unclassified Section C Statement of Work (SOW) or Performance Work Statement (PWS); and
2. The Section B Schedule of Supplies or Services (CLIN descriptions, quantities, and total contract ceiling).

Scope & Expedited Administrative Processing:
To streamline review and avoid third-party Reverse-FOIA delays under Executive Order 12600, this request seeks only unclassified, releasable contract sections and total CLIN ceilings. You may exclude proprietary contractor unit-cost build-ups, indirect rate tables (5 U.S.C. 552(b)(4)), and export-controlled technical drawings (10 U.S.C. 130).

Fee & Delivery Instructions:
Please deliver responsive records electronically in PDF format to the email address below. Please notify me in advance if estimated search and review fees will exceed $25.00.

Thank you for your assistance.

Sincerely,

[Your Name]
[Your Title / Organization]
[Your Email Address]
[Your Phone Number]

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