AwardTape / Contracts / 70FBTX24F00000010

70FBTX24F00000010: $16.3M Federal Emergency Management Agency Award to Itcon Services LLC

The purpose of call order against femas bpa outsourced contact center contract is to provide surge call center support of femas disaster response to michigan.. Contracting activity: TEXAS NPSC(TXNP). Estimated completion: 2025-10-16.

$16.3M contract action / $16.3M cumulative ceiling / COMPETITION NOT STATED / 2025-10-16 completion / 70FBTX TEXAS NPSC(TXNP)

1. Contract Summary & Primary Sources

Contract Number (PIID)	70FBTX24F00000010 · Parent Vehicle: 70FBTX21A00000002
Prime Contractor (Awardee)	Itcon Services LLC (Virginia) FY2024-FY2026 Federal Defense Portfolio: $134.0M obligated across 13 contracts
Obligated Amount	$16,310,116 ($16.3M)
Cumulative Face Value / Ceiling	USAspending Base IDV Ceiling: $16,310,116
USAspending / FPDS Obligation History	Base Record Obligated: $16,310,116 (signed 2024-04-01, latest FPDS action 2025-10-15) · 8 Issued Delivery/Task Order(s) totaling $105,183,069
Awarding Branch / Agency	Federal Emergency Management Agency
Contracting Command & DoDAAC	70FBTX: TEXAS NPSC(TXNP)
Competition & Contract Structure	COMPETITION NOT STATED · BPA Call / Labor Hours
Product / Service & Industry Codes	PSC R702 (Support- Management: Data Collection) · NAICS 541519 (Other Computer Related Services)
Work Locations & Funding	Primary Place of Performance: Virginia
Estimated Completion Date	2025-10-16
Verified Primary Sources	USAspending / FPDS Record ↗

2. Verbatim Announcement & Scope Breakdown

USAspending / FPDS Transaction Description (Contract 70FBTX24F00000010)

The purpose of call order against femas bpa outsourced contact center contract is to provide surge call center support of femas disaster response to michigan.

3. Subcontractor, Supply Chain & Capture Intelligence

For Tier-2 / Tier-3 Subcontractors & Suppliers

Subcontracting & Material Supply Window

Prime Awardee: Itcon Services LLC
Delivery Runway: Active through 2025-10-16
Requirement Scope: The purpose of call order against femas bpa outsourced contact center contract is to provide surge call center support of femas disaster response to michigan.
Federal Supply Class: PSC R702 (Support- Management: Data Collection)
BD Action: Reference Prime Contract 70FBTX24F00000010 when contacting Itcon Services LLC Supply Chain / Small Business Liaison Officer.

For Competing Primes & Capture Managers

Buying Command & Recompete Posture

Buying Command: 70FBTX (TEXAS NPSC(TXNP))
Acquisition Method: COMPETITION NOT STATED
FOIA Jurisdiction: OSD/Joint Staff FOIA Requester Service Center (WHS ESD) (fallback; use FOIA.gov to route) (whs.mc-alex.esd.mbx.osd-js-foia-requester-service-center@mail.mil)
Capture Action: Request Section B CLIN ceiling structure and Section C Statement of Work below to benchmark deliverable requirements.

Issued Task & Delivery Orders under 70FBTX24F00000010 (8 shown, $105.2M obligated)

Order PIID	Obligated	Awardee	Start / Latest Action	End Date	Order Scope
70FBTX25F00000025	$53.4M	Itcon Services LLC	2024-11-08 / 2026-06-08	2026-06-09	Oc3 call order 15
70FBTX24F00000029	$19.6M	Itcon Services LLC	2024-07-19 / 2025-10-15	2025-10-16	Call order 13 against femas bpa outsourced contact center contract in support of femas declared disaster response throughout the united states.
70FBTX23F00000010	$18.9M	Itcon Services LLC	2023-02-27 / 2026-06-09	2026-06-10	Oc3 bpa covid 19 funeral assistance call order for turnkey call center support & temporary call agents for funeral assistance
70FBTX26F00000002	$12.4M	Itcon Services LLC	2026-06-17 / 2026-09-14	2026-10-17	The purpose of this requirement is to establish an order 19 against federal emergency management agency blanket purchase agreement outsourced contact center contract in support of declared disaster response.
70FBTX25F00000047	$632K	Itcon Services LLC	2024-12-19 / 2026-06-11	2027-06-30	Call order against femas bpa outsourced contact center contract in support of femas helpdesk
70FBTX25F00000044	$286K	Itcon Services LLC	2024-12-17 / 2026-04-03	2026-04-01	Outsourced contact center contract (oc3) pmo call order
70FBTX24F00000013	$23K	Itcon Services LLC	2024-05-01 / 2025-08-07	2025-08-08	The purpose of this requirement is to establish a call order against FEMA bpa outsourced contact center contract in support of FEMA disaster response for pmo duti-readiness 2024.
70FBTX23F00000019	-$28	Itcon Services LLC	2023-04-17 / 2025-01-31	2025-02-01	The purpose of this requirement is to establish a call order against FEMA bpa outsourced contact center contract in support of FEMA disaster response for pmo duti-readiness.

Tier-2 Subcontract Reporting Status (FAR 52.204-10): Prime contractors report first-tier subcontracts of $30,000 or more to the Federal Subaward Reporting System (FSRS) by the end of the month following subcontract award. Under DFARS 252.219-7003, prime awards exceeding $750,000 ($1.5M for construction) carry mandatory small-business subcontracting plans. Component and subsystem suppliers should contact Itcon Services LLC Supply Chain / Small Business Liaison referencing contract 70FBTX24F00000010.

4. Underlying Contract Files (Section B Pricing & Section C Statement of Work)

Document Status: Not yet on file. The government publishes the award notice and obligation record above, but does not post the underlying Section C Statement of Work (SOW), Section B line-item pricing schedule (CLINs), or Sole-Source Justification & Approval (J&A) online.

Free DIY 5 U.S.C. 552 Generator ($0 Cost)

Pre-Filled FOIA Request Letter for 70FBTX24F00000010

Routed to OSD/Joint Staff FOIA Requester Service Center (WHS ESD) (fallback; use FOIA.gov to route) (whs.mc-alex.esd.mbx.osd-js-foia-requester-service-center@mail.mil) · Official Agency FOIA Portal ↗

Open in Email Client (mailto:) Open Agency FOIA Portal ↗

Date: 2026-10-27
To: OSD/Joint Staff FOIA Requester Service Center (WHS ESD) (fallback; use FOIA.gov to route)
Email: whs.mc-alex.esd.mbx.osd-js-foia-requester-service-center@mail.mil
Portal: https://www.foia.gov/
Re: Freedom of Information Act Request (5 U.S.C. 552) - Contract 70FBTX24F00000010

Dear FOIA Officer:

Pursuant to the Freedom of Information Act, 5 U.S.C. 552, and 32 CFR Part 286, I respectfully request electronic PDF copies of the following records for Contract 70FBTX24F00000010 (issued under parent contract 70FBTX21A00000002), awarded to Itcon Services LLC (2025-10-15) in the amount of $16,310,116 by TEXAS NPSC(TXNP):

1. The unclassified Section C Statement of Work (SOW) or Performance Work Statement (PWS); and
2. The Section B Schedule of Supplies or Services (CLIN descriptions, quantities, and total contract ceiling).

Scope & Expedited Administrative Processing:
To streamline review and avoid third-party Reverse-FOIA delays under Executive Order 12600, this request seeks only unclassified, releasable contract sections and total CLIN ceilings. You may exclude proprietary contractor unit-cost build-ups, indirect rate tables (5 U.S.C. 552(b)(4)), and export-controlled technical drawings (10 U.S.C. 130).

Fee & Delivery Instructions:
Please deliver responsive records electronically in PDF format to the email address below. Please notify me in advance if estimated search and review fees will exceed $25.00.

Thank you for your assistance.

Sincerely,

[Your Name]
[Your Title / Organization]
[Your Email Address]
[Your Phone Number]

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